Support

How to get help when you’re stuck or need assistance

This document defines what to do when you’re stuck or need help.

In-App Support Chat

In the bottom right corner of the Relixir dashboard, you’ll find a support chat. This provides:

Direct Support Line

Send questions directly to the Relixir team’s high priority support inbox

Live Chat

When someone on the Relixir team is available, you can directly chat with them and expect a response within 5 minutes

Email Support

If the support chat isn’t working or doesn’t fulfill your needs:

Contact	Email	Use Case
Dennis (CTO)	[e-mail]	Direct questions, bug reports
Support Team	[e-mail]	General support requests

Bug Reports

If you spot any bugs, please email Dennis (CTO) at [e-mail] and he will be happy to address it.

We are a startup and move very quickly. We can get back to you very quickly with any issues you are experiencing.

Book a Call

If you need extra help or custom support, feel free to book a call directly with Dennis:

Book Platform Support Call

Schedule a call with Dennis to get personalized help with the platform